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Privacy, in plain language.

When you ask us for an estimate, you trust us with details about you and your project. This policy explains what we collect, why we need it, and the choices you have.

01

Scope

This Privacy Policy describes how SouthBay Imp LLC, doing business as SouthBay Improvements (“SouthBay,” “we,” “us,” or “our”), handles personal information collected through this website and through related calls, texts, emails, estimates, and service communications.

This policy does not apply to third-party websites or services that we do not control. If you follow a link or use a third-party service, its own privacy terms apply.

02

Information we collect

Information you provide

When you request an estimate or contact us, we may collect:

  • Your name, phone number, email address, and contact preference.
  • Your ZIP code, project address, and preferred estimate date.
  • Property type, project type, project description, timing, and other details you choose to share.
  • Photos or other files you voluntarily upload to help us understand the work.
  • Messages and records of our communications with you.

Information collected automatically

When you use the site, our hosting and security providers may automatically process limited technical information such as your IP address, browser and device type, referring page, pages requested, timestamps, and security or error logs. We use this information to deliver, protect, and maintain the website.

We do not currently use advertising cookies or third-party behavioral analytics on this site. If that changes, we will update this policy and provide any choices required by law.

03

How we use information

We may use personal information to:

  • Respond to questions and estimate requests.
  • Call, text, or email you using the contact method you select.
  • Schedule site visits, prepare estimates, and provide requested services.
  • Maintain customer and project records, process transactions, and support our business operations.
  • Protect the website, prevent spam or fraud, troubleshoot issues, and comply with legal obligations.
  • Establish, exercise, or defend legal claims.
About calls and texts

If you provide a phone number, we may call or text you about your inquiry, estimate, appointment, or project. Message and data rates may apply. You can ask us to stop texting at any time by replying STOP or contacting us. Consent to receive texts is not a condition of purchasing services.

04

When we share information

We do not sell personal information. We may disclose it only as reasonably necessary in these situations:

  • Service providers. Vendors that support website hosting, form processing, communications, file storage, security, payment or business administration may process information for us under appropriate restrictions.
  • Project support. Contractors, subcontractors, suppliers, property representatives, or other parties involved in evaluating or completing your project may receive information needed for that work.
  • Legal and safety reasons. We may disclose information if required by law or if reasonably necessary to protect rights, safety, property, or prevent fraud or abuse.
  • Business changes. Information may be transferred as part of a merger, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
  • At your direction. We may share information when you ask or authorize us to do so.

Our website and estimate form are hosted and processed using Netlify. Information submitted through the form is transmitted to and stored by that provider so we can receive and respond to your request.

05

Your choices and privacy rights

You may ask us to access, correct, or delete personal information we hold about you, or to limit certain uses. Depending on where you live and applicable law, you may also have rights to obtain a portable copy, appeal a request decision, or opt out of certain data uses.

We do not sell personal information or use it for targeted advertising, so there is no need to opt out of those activities on this site.

To make a request, email southbayimp@gmail.com with “Privacy Request” in the subject line. Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law.

We will not discriminate against you for exercising a privacy right. Some information may be retained when required by law or when an exception applies, such as keeping records needed to complete a project, maintain financial records, resolve disputes, or protect legal rights.

06

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal requirements. Retention periods vary based on the type of record and why it is needed.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

07

Children’s privacy

This website and our services are intended for adults seeking property-improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information, contact us so we can review and, where appropriate, delete it.

08

Changes to this policy

We may update this policy as our practices, services, or legal obligations change. The effective date at the top shows when the current version took effect. Material changes may also be highlighted on this website when appropriate.